PRIVACY AND SECURITY
We, Hibbe & Bloom (hibbebloom.com), respect the privacy of all our users and are committed to protecting information collected through our Website. We provide this Privacy & Cookie Policy to help you understand what we may do with any personal information we obtain from you.
This Privacy Policy does not govern our collection or use of data about you through channels other than the Website.
1 – Shipping Policy
At Hibbe & Bloom, we ensure your candles are delivered safely and on time.
📦 Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
🚚 Shipping Time
- UAE: 2–4 business days
- International: 5–10 business days (depending on location)
💰 Shipping Fees
- Shipping cost is calculated at checkout.
- Free shipping may be offered on special promotions or orders above a certain amount.
📍 Tracking Orders
- Once your order is shipped, you will receive a tracking number via email.
⚠️ Delays
- Delivery times may be affected by:
- Public holidays
- Courier delays
- Weather conditions
📦 Damaged or Lost Packages
- If your package arrives damaged, contact us within 48 hours with photos.
- We will assist you with a replacement or solution.
📩 Contact
For shipping inquiries, contact:
📧 info@hibbebloom.com
📞 Phone: +971 506543934
2 – For Which Purposes Do We Use Your Personal Information?
We collect Personal Information for the following purposes:
- For the performance of a contract: to process your orders and payments, to let you know the status of your order, and to manage your account.
- Based on your consent: to send you our newsletters and details of our products, special offers, or promotional offers that may be of interest to you.
- For our legitimate interests: to improve our understanding of your interests and concerns, to improve our Website design and product/service offerings, and for security purposes to protect our company, clients, and Website against fraud, theft, or any wrongdoing.
3 – Who Do We Share Your Personal Information With?
Personal Information you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information as permitted by applicable law.
We may also share your Personal Information with carefully selected business partners to enable them to send you information that may be of interest to you, subject to your consent. If you no longer wish to receive such information, you can click “UNSUBSCRIBE” in our emails or contact our Customer Service.
From time to time, we may disclose Personal Information on a need-to-know basis to:
- Service providers and subcontractors retained to perform functions on our behalf, such as warehousing and delivery, marketing, data processing, software development, website hosting, legal, accounting, and other third-party service providers.
- Any prospective seller or buyer of our business or assets.
- Regulatory or government authorities if required by law.
4 – Cookies
We use cookies and track IP addresses to improve our services and enhance your experience. Cookies are data files a website sends to your browser for record-keeping purposes. We use cookies to gather and store information about visitors to our Website to make it more user-friendly.
We may use information from cookies for the following purposes:
- Traffic monitoring: IP address, browser and operating system type, date and time of access, pages visited.
- To recognize repeat visitors for statistical and analytical purposes.
- Anonymous tracking of interaction with online advertising.
- To customize or personalize your experience on the Website.
- For transactional purposes, such as credit/debit card sales.
- To monitor your use of the Website to make our communications with you as relevant as possible.
You may manage your cookie preferences through your browser settings. We cannot guarantee the proper functioning of the Website if you choose to disable cookies.
5 –Refund & Cancellation Policy
At Hibbe & Bloom, we take pride in crafting high-quality candles and fragrance products. Please read our policy carefully before placing your order.
🔁 Returns & Refunds
- We accept returns within 3 days of delivery.
- Items must be unused, unopened, and in original packaging.
- Due to hygiene and safety reasons, used candles or opened fragrance products cannot be returned.
❌ Non-Returnable Items
- Used or burned candles
- Opened fragrance products
- Customized or special-order items
💸 Refund Process
- Once we receive and inspect the returned item, we will notify you.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
🔄 Exchanges
- We only replace items if they are damaged or defective upon delivery.
- If your item arrives damaged, contact us within 48 hours with photos.
🚫 Order Cancellation
- Orders can be canceled within 12 hours of placing the order.
- After this time, the order may already be processed and cannot be canceled.
📩 Contact Us
For any refund or cancellation requests, please contact us at:
📧 info@hibbebloom.com
6 – Your Rights
Subject to applicable law, you may have the following rights:
- Right of access: You have the right to confirm whether your Personal Information is processed and to request access to it.
- Right to rectification: You may have the right to rectify inaccurate or incomplete Personal Information.
- Right to erasure: You may have the right to ask us to erase your Personal Information.
- Right to restriction of processing: In limited circumstances, you may request that we restrict processing of your Personal Information.
- Right to data portability: You may have the right to receive your Personal Information in a structured, commonly used, and machine-readable format.
- Right to object: Under certain circumstances, you may have the right to object to the processing of your Personal Information.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at: 📧 info@hibbebloom.com
7 – Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. All payment transactions are encrypted using SSL technology.
8 – Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Any modifications will be effective once published on our Website. We will notify you of any material changes as required by law. Please check back often.
This Privacy Policy is incorporated into, and part of, the Terms and Conditions, which govern your use of the Website.
Last updated: April 16, 2026
📧 Email: info@hibbebloom.com
🌐 Website: hibbebloom.com 📞 Phone: +971 506543934